Shipping policy

Shipping Policy – Celenzia

📦 Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods (sales, holidays, product launches), processing times may be slightly extended.

🌍 Worldwide Shipping

We are proud to offer worldwide shipping on all orders. Wherever you are, we’ll do our best to get your order to you — except to countries or regions subject to international trade sanctions.

This policy ensures our full compliance with international trade regulations, including those set by the U.S. Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom (OFSI), and the United Nations.

We do not ship to the following countries and regions:

  • Russia

  • Belarus

  • Iran

  • North Korea

  • Syria

  • Sudan

  • Cuba

  • Venezuela

  • Afghanistan (for certain goods)

  • Myanmar (Burma) (for restricted goods)

Additionally, we do not ship to the following regions of Ukraine currently under Russian occupation:

  • Crimea

  • Donetsk (DNR)

  • Luhansk (LNR)

  • Kherson

  • Zaporizhzhia

🚚 Estimated Delivery Times

Once your order is processed, delivery typically takes:

  • 7 to 15 business days depending on your location.

Shipping times may vary depending on destination, customs clearance, and local courier services. While most orders arrive within the estimated timeframe, unforeseen delays can occasionally occur.

📨 Shipping Confirmation & Tracking

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment.

Please allow up to 48 hours for tracking information to become available after your package is shipped.

🌐 Customs, Duties, and Taxes

Celenzia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

📩 Questions or Concerns?

If you have any questions regarding your order or shipping, feel free to reach out to our support team at support@celenzia.com. We're here to help.